Riders note improvement in Muni employees' behavior 

Service is set to be slashed by 10 percent next month, fares are going to increase annually starting in 2011, and crime incidents on transit vehicles have spiked recently.

There isn’t a whole lot of good news to report about Muni, but at least the agency’s employees are starting to behave better.

According to the agency’s latest quarterly report, complaints of discourteous, insensitive and inappropriate conduct among Muni workers dropped by 15 percent over the past three months.

For the fiscal year’s second quarter, which ran from September through November, Muni patrons lodged 993 complains against the transit agency’s employees, a drop of 186 filings from the previous fiscal quarter. Reports of unsafe operations also dropped, from 796 to 682, as did comments on general negligence, which dipped from 2,409 to 2,347.

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Will Reisman

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