Muni service between West Portal and Castro stations restored 

Update: As of 4:30 p.m., Muni says the disruption has been cleared and service has been restored between Castro and West Portal stations. Bus shuttles between West Portal and Castro stations will remain in place through the evening rush.

Update: As of 3:30 p.m., service between Castro and West Portal stations had not resumed. Crews were trying to repair the vehicle Friday afternoon, but Muni did not have an estimate for when normal service might be restored.

An outbound Muni Metro train derailed as it left Castro Station on Friday morning, wreaking havoc on the commute.

The outbound K-Ingleside train rolled about 70 feet into the tunnel before it went off track around 7:40 a.m., said John Haley, director of transit operations for the San Francisco Municipal Transportation Agency.

Dozens of passengers on the train were evacuated through a catwalk in the tunnel. No injuries were reported, Haley said.

The subway between Castro and West Portal stations was shut down for an investigation. Shuttle buses ferried riders between the stations. Service was expected to be restored before the late afternoon commute, officials said.

Around 9 a.m., station agents stood at the entrances to the Castro station letting passengers know there was no outbound service in the subway. Inbound service at the station was still operating, as trains arriving from downtown were being turned around at the station, the transit agency said.

Service between downtown and Castro Station was “very slow and very crowded,” a Muni spokesman said.

Throngs of people headed downtown to work streamed from shuttle buses on Market and Castro streets. Some filed into the Castro Station to catch inbound trains. Riders also piled onto the F-Market streetcars on 17th Street.

Passengers seemed confused.

“It’s crazy, like always,” said Tong, a commuter on her way to work who declined to provide her last name.

“[Muni] needs to improve," she said. " We just seem to tolerate it.”

Haley was above ground at Castro Station on Friday morning helping to reroute passengers.

“This is a heavily utilized system,” Haley said. “We check the track regularly.”

He added that the agency has devoted funds to rehabilitating the old tracks.

Some riders are hoping the rehabilitation will come sooner rather than later.

"It's an ongoing problem, trains going off track from here to West Portal," said David Rogers, 62, of San Francisco. "People can't get to work.",

Bay City News contributed to this report.

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