DPT's online payment system a success 

To encourage more people to pay their parking tickets online — and on time — Mayor Gavin Newsom has eliminated the fee charged when paying a citation via the Internet.

For many people, taking care of a ticket online is easier than writing a check or making a trip to the Department of Parking and Traffic. But paying over the Internet also costs an extra $2.75, a nominal fee that’s seen as a deterrent for those already disgruntled about being slapped with a ticket.

Last year, 16 percent of those who paid their parking tickets used the Internet. Since the $2.75 fee was eliminated March 1, online payments went up 30 percent, Municipal Transportation Agency Spokeswoman Maggie Lynch said.

"It’s a convenience," she said. "If you look at [your ticket] and say, ‘Oh no, this is due today,’ and you sit down and pay it online, you’re less likely to forget it."

The fee elimination will cost the MTA $180,000 a year, Lynch said.

Besides improving customer service, Newsom, who announced the online fee elimination Tuesday, said The City is trying to upgrade its revenue collection.

"Paying your parking tickets should be as fast and hassle-free as possible," he said.

The Department of Parking and Traffic has also tried to improve customer service by implementing a system to manage wait times at its Howard Street offices.


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