The Board of Supervisors on Tuesday honored a public safety dispatcher after she was chosen by her peers as Dispatcher of the Year.
Corinina “Cori” Cruz helped guide more than 40 police officers to a standoff on Treasure Island in which the suspect ultimately died by suicide, Department of Emergency Management spokesman Francis Zamora said in a statement.
Cruz, a Daly City resident, was the dispatcher that first received the call from Duncan Phillips’ father Nov. 27. He reported that his son was armed, suicidal and driving a stolen car. Cruz dispatched a description of both Phillips and the car he was driving. The first officers to respond spotted Phillips driving a Ford Taurus in the 800 block of Bush Street in downtown San Francisco.
Phillips led the officers on a high-speed chase over the Bay Bridge to Treasure Island, during which he reportedly fired at least one shot at the officers. Phillips ultimately fled from his car on Treasure Island and was involved in an hours-long standoff before shooting himself.
As the primary dispatcher for the incident, Cruz “calmly and professionally dispatched” more than 40 officers to the scene, Zamora said.
“This was a situation where someone was a danger to themselves, the public and to first responders,” Cruz said. “It could have been chaotic, but I knew I had a team of dispatchers and supervisors backing me up every step of the way.”
Lisa Hoffman, deputy director of the Department of Emergency Management, praised Cruz for her “professionalism and dedication.”
And Supervisor Jane Kim, whose district includes Treasure Island, said that “Cori Cruz is a credit to her fellow dispatchers and is one of our everyday heroes that keep San Francisco safe.”