Golden Gate Bridge District set to transition to automated service center in money-saving move 

click to enlarge Patrons of the Golden Gate Bridge and its transit agencies will soon be hearing a lot more automated voices when they call the district’s customer service center. (AP file photo) - PATRONS OF THE GOLDEN GATE BRIDGE AND ITS TRANSIT AGENCIES WILL SOON BE HEARING A LOT MORE AUTOMATED VOICES WHEN THEY CALL THE DISTRICT’S CUSTOMER SERVICE CENTER. (AP FILE PHOTO)
  • Patrons of the Golden Gate Bridge and its transit agencies will soon be hearing a lot more automated voices when they call the district’s customer service center. (AP file photo)
  • Patrons of the Golden Gate Bridge and its transit agencies will soon be hearing a lot more automated voices when they call the district’s customer service center. (AP file photo)

Patrons of the Golden Gate Bridge and its transit agencies will soon be hearing a lot more automated voices when they call the district’s customer service center.

In a money-saving move, the bridge district is poised to transition into a new service center that will rely much more heavily on computer-generated responses to questions about transit service and other issues.

As a result, the number of employees in the customer service center will shrink from 11 to six, with one more part-time worker on staff. The district anticipates this workforce reduction to occur through attrition, according to spokeswoman Mary Currie.

Facing a five-year deficit of $89 million, the district expects to save $3 million over the next decade by using the automated customer service center. The existing customer service center will be relocated and new technology will be installed, accounting for a startup cost of $250,000.

On Thursday, the district’s transportation committee will vote on the customer center changes. If approved, it will go for final authorization at the district’s full board of directors meeting the following day.

wreisman@sfexaminer.com

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Will Reisman

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