Over 16,000 BART customers were overcharged for parking in the transit agency’s lots over the past two years, and now the vendor responsible for the mistake is to set to dole out more than $200,000 in repayments.
Due to a software glitch, motorists using the BART lots were incorrectly nailed with fees during the weekends and some holidays — times when parking is supposed to be free. The overbilling occurred during a 28-month period, and wasn’t detected until a BART customer complained to the agency, according to spokesman Jim Allison.
BART has a parking reservation process where motorists can secure extended stays at the agency’s lots. Under this reservation system, customers were wrongly billed for days when their cars were parked on the weekends and holidays.
As a result of the glitch, Pacific Parking Management/Parking Carma will begin issuing $202,000 in reimbursements to the 16,054 affected motorists.
The BART customers will be automatically reimbursed for the overbilling through their credit card accounts set up with the agency. If the credit card is no longer active, customers are urged to reach out to Pacific Parking by calling 877-442-6717 or emailing firstname.lastname@example.org.