Extra credit: Rating agencies offer special help to the rich and well-connected 

WHO: Credit rating bureaus

WHAT: The agencies responsible for reports that determine your credit worthiness offer special assistance to the rich and well-connected when it comes to correcting errors, according to The New York Times. Equifax, Experian and TransUnion reportedly keep a special list.

WHY IT’S AN OUTRAGE: Other consumers who are not famous or wealthy must contend with an automated reporting system that farms complaints out to a subcontractor overseas. If they run into trouble having errors corrected, they might have no recourse but to sue.

HOW THEY RESPONDED: One agency, Experian, flatly denied the accusation, while other agencies asserted that all customers had access to live customer service.

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Staff Report

Staff Report

A daily newspaper covering San Francisco, San Mateo County and serving Alameda, Marin and Santa Clara counties.
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