WHO: Credit rating bureaus
WHAT: The agencies responsible for reports that determine your credit worthiness offer special assistance to the rich and well-connected when it comes to correcting errors, according to The New York Times. Equifax, Experian and TransUnion reportedly keep a special list.
WHY IT’S AN OUTRAGE: Other consumers who are not famous or wealthy must contend with an automated reporting system that farms complaints out to a subcontractor overseas. If they run into trouble having errors corrected, they might have no recourse but to sue.
HOW THEY RESPONDED: One agency, Experian, flatly denied the accusation, while other agencies asserted that all customers had access to live customer service.