Ain’t got mail: San Francisco's Department of Technology hit with email outage 

About 200 San Francisco city workers briefly lost their email access late last week, a Department of Technology spokesman confirmed Wednesday.

The department was beginning the process of converting city email from an IBM program to a Microsoft program, when the glitch occurred, according to spokesman Ron Vinson.

“We did have a problem with some of our users that were migrating over to Microsoft,” Vinson said. “We were able to mitigate that.”

Workers in the Department of Technology, the Department of the Environment and the Human Rights Commission were affected beginning last Thursday morning, according to Vinson.

Vinson said the lockout was not citywide, and affected “a couple hundred people…and it was kind of sporadic.”

Vinson said the problem was resolved on Friday, though one person contacted the Examiner on Saturday complaining that email was still down, calling Department of Technology leadership “a total failure.”

“I don’t know about the weekend…I can’t really speak to one individual’s ability to get on,” Vinson said.

Vinson said the full conversion of all city departments to the new email system was expected to take another year and a half.

The Department of Technology has had its issues in the past, most notably a rogue network engineer who in 2008 locked his superiors out of The City’s main computer network.

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Tuesday, Oct 13, 2015


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